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SUMMARY:Mastering difficult business conversations
DESCRIPTION:If you’ve ever avoided a conversation\, replayed one in your head\, or want to feel more confident the next time it really matters – this workshop is for you. \nDifficult conversations are part of business – with clients\, colleagues\, and teams. This in‑person workshop will help you approach those conversations with confidence\, calm\, and clarity\, rather than avoidance or reaction. \nFacilitated by Leaine Jones (Smart Books | Jones Business Solutions)\, this workshop is practical and interactive\, using a guided workbook to explore communication styles\, personal triggers\, listening skills\, and staying calm under pressure. \nThe afternoon concludes with a lively panel discussion\, featuring Mel Morris (bookkeeping industry leader) and Frances Manwaring (communications expert)\, unpacking real‑world ‘difficult conversation’ scenarios from different perspectives. \nIncludes lunch from 1.00–1.30 pm \n📍 Thursday 23 July | 1.00–4.30 pm\n📍 Oldershaw & Co\, Ahuriri\, Napier\n🎟 Limited spaces available \n\nWho This Workshop Is For \n\nBookkeepers and practice owners\nBusiness owners and managers\nAnyone who regularly navigates client\, team\, or professional conversations\n\nNo prior training required — just a willingness to reflect and participate.
URL:https://stage.smartbookscourses.com/event/mastering-difficult-business-conversations/
LOCATION:Oldershaw & Co\, 36 Bridge Street\, Ahuriri\, Napier\, Hawke's Bay\, New Zealand
CATEGORIES:Workshop
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ORGANIZER;CN="Leaine Jones":MAILTO:hello@smartbookscourses.com
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